Frequently Asked Questions
Everything you need to know about Resume Matchmaker. Can't find what you're looking for? Reach out to our support team.
What's included in the Free plan?
The Free plan includes limited job scanning and basic resume scoring. Perfect for getting started and trying out the platform.
Can I cancel my subscription anytime?
Yes! You can cancel your subscription at any time. You'll continue to have access to your plan benefits until the end of your current billing period.
What file formats do you support?
We support PDF, Microsoft Word (.doc, .docx), and plain text files. Our AI can parse and analyze all these formats effectively.
Is my data secure?
Absolutely. We use enterprise-grade security to protect your personal information. Your resumes and job data are encrypted and stored securely. We never share your information with third parties.
Do you offer refunds?
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with our service, contact us within 30 days of your purchase for a full refund.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle.
How accurate is the ATS keyword matching?
Our AI analyzes job postings using the same patterns that ATS systems use. We identify required skills, preferred qualifications, and industry-specific keywords to maximize your resume's match score.
Still have questions?
Our support team is here to help you succeed in your job search.